Watkins Dental

89 Byng Street
Orange  NSW 2800
Tel: (02) 6362 8612
email: [email protected]

 

Protecting your privacy – our privacy policy

 

Watkins Dental is committed to providing quality dental care for its patients. As a fundamental part of this commitment, the dentist(s) and staff of the practice recognise the importance of protecting the privacy and confidentiality of the information that we collect about you and your health and the advice and treatment we provide to you.
 

If you have any questions about our Privacy Policy please do not hesitate to ask your dentist or our reception staff.

 

As well as being an important professional commitment to you, our practice is required to comply with applicable Commonwealth, State and Territory privacy laws. The Commonwealth privacy law is the Privacy Act 1988, the Dental Board of Australia’s Code of Conduct for Registered Health Practitioners, Office of the Australian information Commissioner-Australian Privacy Principles and Health Records and Information Privacy Act 2002 (NSW)]. Under these laws, we are required to comply with a set of privacy Principles. A copy of these Principles is available for inspection at the reception desk.

 

As a part of our commitment to providing quality dental care to you, we need to collect, record and retain information about you, your health and our advice and treatment provided to you. This information will include:

 

  • personal details (including your name, address, date of birth, your contact details and details for next of kin and your health fund membership or other insurer where relevant)

  • your Medicare card number, your Medicare issued individual health identifier and whether you have a personal electronic health record

  • your dental history and other relevant health information

  • notes made during the course of dental consultations

  • x-rays, images and other electronic records of your dental health and treatments provided

  • referrals to other dental service providers

  • results and reports received from other dental and health service providers

 

 

Generally, we will collect this information directly from you (and where required for your dental care, your family members or carer) or from your oral health professionals and health services who have been treating you. If we need to get information from other persons, we will ask your permission to do so. We may need to contact your health fund or other insurer to confirm your insurance coverage.
 

We may collect this information through a variety of ways including completing of forms, telephone, email, or fax.

 

It is important that the information we hold about you remains accurate and up to date. Please let us know of any changes in your contact and other personal details. Our staff will confirm your current address and contact details with you from time to time for this purpose.

 

The information we hold about you will be used for the purposes of providing advice and treatment to you, referrals to other health professionals, obtaining advice from other health professionals on x–rays, other images, tests or treatment options, managing our accounts and billing your health fund or insurer, for our practice clinical quality management, training of our staff and for investigation and resolution of any concerns you may have about our services to you.


Due to legislative requirements or a court order (e.g. subpoena), we may be required to disclose information about to you to regulators, law enforcement bodies or other parties without your prior knowledge or consent. Subject to any legal constraints, we will use reasonable steps to let you know of these requests.


We will take appropriate steps to protect the security of the information we hold about you, including protection against unauthorised access, virus or other electronic intrusions, fire, theft or loss. Your electronic records are protected by a security password. Our staff are bound by strict requirements regarding protection of the privacy and confidentiality of your dental records as a condition of their contract with us.
 

We store your records at our practice and in electronic systems under our control.


As a patient of this practice you have the rights of access to the information we hold concerning you. Should you wish to access this information we refer you to our handout entitled ‘Accessing Your Dental Record’. There may be a fee involved to cover the costs of providing copies of this information to you.

As part of our commitment to improving the quality of our dental services, we may participate in professional development and other educational activities. We may use the information we hold about you to assist with this research and education. However, this information will not identify you unless we have received your agreement to do so or the research study has been approved by a research ethics committee that complies with the National Health and Medical Research Council guidelines and applicable privacy law.

We will keep your dental records after you cease to be a patient of the practice. This is to enable us to provide information to your future dentist if required and for medicolegal reasons. Legislation also requires us to keep your records for a number of years after you cease to be a patient of the practice.


Should you, at any time, have a query or concern in relation to our privacy policy and/or management of your information please let our staff know and they will be happy to address any concerns you may have. If your concerns are not resolved by our staff, or you have a complaint about our privacy management, please advise your dentist. We will make our best endeavor to address your complaint within 30 days of receipt of your complaint. If you are not satisfied by our response, you have a right to make a complaint to the Commonwealth or State/Territory Privacy Commissioner.  Their contact details are 1300 363 992 or [email protected]

 

August  2015

 

 

PRIVACY POLICY

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89 Byng St

Orange NSW 2800

Tel: 02 6362 8612